Exchanges & Returns | Rugs & Carpets SG

Exchange & Returns

Any returns or exchange must be made within 7 days of delivery.
Download our exchange or return checklist form and email the completed form to hello@livingdna.sg

Abstract Mayfair Cream Rug

Second purchase from Living DNA. Showroom is abit small and stuffy but rugs are of good quality, hypoallergenic and a tasteful addition to our living room.

Excellent Service. Bought 3 rugs. Highly recommend!

Excellent service from Jane who helped us choose the best carpets for our living and Dining. Highly recommend.

Thank you Sanchit for your support and all the rugs look great in your home!

We Bought a Jute Rug Here in 2023

We bought a jute rug here in 2023 and it has held up wonderfully. A wonderful addition to the living room.

So happy to know that our Jute rug is serving you well for more than two years :)

Excellent Service, As Always

Excellent service, as always.

Gradient Beam Grey Rug

Soft classy and beautify, fully satisfied with my 3rd rug purchase and will be looking to add more

We Had Bought Flux Pastel 200X300 Carpet for Our Living Room

We had bought Flux pastel 200X300 carpet for our Living Room. We are in love with its quality and design. The natural fibres and subtle colours look great with the decor.
It gave a classy feel and look. We could say the exact house ambiance changed with this carpet.
We are so delighted for using it for around 2 years as of now.

Awesome that you noticed the transformation of your home with a well-made rug! Thank you for your kind review, Bavi. We look forward to serving you again. :)

Home Trial Service

Ridge Cream Rug

Very satisfied with the rug's quality—it truly enhances the atmosphere of the living room.

Purchased Living DNA's Hale jute rug in late 2023.

Purchased Living DNA's Hale jute rug in late 2023. We really loved the service of trying out different rugs before purchasing. Being able to try out rugs in our home setting made all the difference. Almost two years later I still love the look of the rug and how it ties our living room together. I do have to agree with some other reviewers that their rugs sheds more than other rugs. I vacuum frequently and still get a lot of fibers each time. I have recently solicited their rug cleaning service, so hopefully we can see an improvement afterwards.

Hi Joan, thank you for sharing this review! The Hale Jute looks great in your setting especially after 2 years of use. Great choice! We are even more thankful to hear about your shopping experience through our signature Home Trial service.

Thank you too for bringing the shedding issue to our notice. As we have promptly shared on chat, for any vacuums using roller brush or any bristles, they need to be removed before using on any rug. This is also mentioned in most manuals of vacuums. None of Living DNA rugs should shed more than a few weeks of use. All our rugs are made with high grade yarns precisely chosen to give you that comfort and yet a low to no shedding experience.

P.S. We hope the furry one is enjoying the rug as much!

Exchange & Returns

Let customers speak for us